You have thirty days from delivery to return anything that is unworn, unused and in its original packaging. We cover the return shipping — you do not need to pay to send it back.
If an object arrives damaged, send us a photograph and we will replace it or refund you in full. You do not need to return the damaged item; we will ask you to dispose of it, which is the kinder thing to ask when the item is already broken.
Refunds go back to the original payment method within five business days of us receiving the return. Your bank or card issuer may take a further few days to post the credit. We cannot refund to a different method, and we cannot refund a method that has expired.
If you are unsure whether something will suit you, write to us first. We would rather answer a question before an order than handle a return after one.
Nothing on this page limits your rights under the consumer law that applies to you. If an item is faulty, we will repair or replace it, and if that is not possible, refund you.